Returns & Exchanges

We are committed to your satisfaction. We hope that you will be completely satisfied with your purchase. However, if you receive merchandise that you are unhappy with for any reason, simply return it to Trash Monkey within 21 days of dispatch - in the condition that you received it - and we will free ship your exchange request or issue you a full refund.

Returns

We accept returns providing they are unused, unwashed, in a re-saleable condition and are returned within 21 days of dispatch.

To return an item simply complete the Returns Form (pdf file) and enclose it with the returned goods to the following address: -
Trash Monkey
77b Scarborough St Southport
QLD Australia 4215

We will refund your card used for the full amount of your of payment of the returned product.

Please allow approximately one week for the processing of your return once received. Your issuing bank may take an additional billing cycle to apply the credit to your card.

Please note that Trash Monkey is not responsible for return postage. When you return your goods, please obtain and retain proof of postage, as we cannot accept responsibility for parcels lost in transit.

Exchanges

If you’d like to exchange any of the items you ordered, please follow the instructions above indicating that you would like an exchange on the returns form.

We suggest that you check our website prior to submitting your exchange request to confirm that your chosen item is in stock prior to requesting the chosen item.

As you would expect there are no returns or exchanges on sale items.

Shipping Policy

Free shipping on all orders over $99 - within Australia!

Trash Monkey utilises Australia Post or TNT Express services for the majority of its deliveries.

Items shipped via Australia Post are sent registered mail and are generally to Metropolitan locations within 2 business days of orders being received. Delivery to non-metropolitan regions usually occurs a day or two later.

If your order is being sent with Australia Post, please allow a few extra days for delivery to some regions. If an express service is required, please select the express service. Note: Free shipping only applies to regular services and not express services.

Trash Monkey also ships to destinations outside Australia using TNT Express.